The easy to use interface, very powerful search functionality as well as many reports makes this software one of my favorites! I have been using it for almost two years now without issues or complaints so far (except from some minor bugs here & there). All-inclusive support package available with no additional cost at all which helps in reducing your risks significantly when you are going global!! Nothing yet actually but if we get any issue while reporting time will be great plus point considering that everything can easily solved via chat/call option provided by their customer care team members too. Reporting customization would definitely require more work than what has already done within few days after purchase though they claim its possible however not sure how much effort should i put into getting such report. So just go ahead an try out once only then decide whether u like them enought. Have used fleet soft's cloud platform called Cloud MES solution since past 5years till date still haven't found anything.