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Madagascar, Antananarivo
1 Level
704 Review
30 Karma

Review on MONOMI by Joseph Redding

Revainrating 2 out of 5

MONOMI: An Unsatisfactory Experience

I've made numerous internet purchases, so I was eager to use MONOMI for my workplace furniture and equipment needs. Unfortunately, my experience did not live up to my expectations. First of all, I thought their website was busy and challenging to use. Finding the things I wanted was a hassle, and the filters weren't always reliable. When I did locate the items I was looking for, the checkout process was lengthy and slow. I never got a shipment update or order confirmation email after placing my transaction. It was necessary for me to contact customer service, and it took numerous tries before I received an answer. The things were damaged and improperly wrapped when I eventually received my order. The products fell short of my quality expectations, which was a letdown. To make matters worse, MONOMI's customer support representatives were unhelpful and dismissed my worries. I was left with a bitter taste in my mouth because I was not given a resolution or payment for the damaged products. Overall, my MONOMI experience left me unsatisfied. My bad experience was exacerbated by the poorly designed website, the lengthy checkout procedure, the lack of communication, the broken goods, and the unhelpful customer support. For anyone searching for dependable and high-quality office supplies, I do not advise MONOMI.

Pros
  • A user-friendly website with a clean appearance and high-quality goods that go above and beyond
Cons
  • Checkout takes too long and is too complicated.