They are very reliable when it comes down to customer service; they will work around any time zone or holiday schedule that may affect their customers' business needs.
Their prices can get expensive if not used wisely, so make sure you know what type of package best fits your need before signing up. I am glad my site was hosted by them because there were some issues going through our previous provider which made us lose confidence in this platform (mainly downtime). The benefits include having access to all features at once without needing separate software/tools such as WordPress dashboard etc.