I like the ability to be able to see the caller's name and the fact that I can have my own number. It's hard to do a good job if you don't have the right software. I can't see the caller's name in my call log. It's a hassle to keep track of all of my calls and who they are with. You can't have your own number. I would like to be able to transfer calls to my cell phone. I would recommend this product to others. I have had to work with A&A a few times and they are very reliable. I have a lot of flexibility with A&A and it's a great company to work with. I would recommend A&A to anyone looking for a great remote receptionist. I am able to do my job remotely and not have to be in the office.