As with many other massagers, you have to know what you're getting. This is a type of vibration massage using heat packs, aimed at specific neck muscles. Look elsewhere if you're looking for a kneading massager with moving parts that mimic hands. The photos show that there are 2 metal contact plates that vibrate directly in the neck muscles. Personally, I prefer kneading, but metal heating pads were a bonus with this one. Because it's metal, it can't get too hot without burning your skin, but warm enough to relieve some heat. There are a large number of programs ranging from intensity to speed. I personally prefer a higher power level, but that depends on the user. Overall, this is a good massager for the vibration type and heating function, but again, be aware of what you're getting. I would give this 4 stars for the heating function if it weren't marketed and marketed as a knee massager as this is a very important part for the buyer to understand what they are getting.
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