EDIT: After receiving the defective item on the first order, we contacted the sellers. They were very responsive and provided excellent customer service. We received a replacement unit which was dispatched within a day of request and so far it has worked well. We are very happy with the level of service and professionalism they provided. Thanks very much! --- UPDATED REVIEW ABOVE --- I am very disappointed in this because I really liked the product when I first got it. The heating was not long in coming. The low was barely warm, while the medium and hot, initially both comfortable and soothing, soon became very hot. The last time I used the pad, the medium setting got so intense after about 10 minutes that I had to turn it off for fear it would burn me. When I tried again a few hours later, the panel stopped heating up. That's when I noticed how stiff the top of the pad had become and also that it almost seemed to catch fire the last time I used it! The gray fabric has turned orange in places that have gotten very hot. My product may have just broken, but I don't want to risk it. i will return it
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