I like how it is easy for people who are new users, or not familiar with computers at all as well that they can use this product without having any training required! It's pretty straightforward once you understand what everything does but there could be more features added so we have something other than just making text documents in general (I don't know if adding images would make things too complicated though).
As long as everyone has access via internet then no one should ever experience problems using their computer while working from home because anyone here will do anything needed within seconds when instructed by someone else while being online through Skype/Google Hangouts etc..