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Japan, Tokyo
1 Level
695 Review
54 Karma

Review on LEFANEV by Robert Abdi

Revainrating 2 out of 5

I was dissatisfied with the customer service provided by LEFANEV.

My recent interaction with LEFANEV's customer support was nothing short of a nightmare. I placed an order for a set of automotive tools, however when they arrived, the package was missing one of the tools. When I tried to get in touch with their customer care, they did not answer for a long time and were not helpful in finding a solution to the problem. They acted as if they were unconcerned about my issue and did not provide any suggestions for how the problem may be resolved. In addition to this, the website was difficult to navigate, and it did not provide sufficient information regarding the products. The product descriptions were lacking, and there were no user reviews available to aid me in making an educated choice. Because of this, I wound up with a tool that was inadequate for meeting my requirements. In general, my time spent with LEFANEV did not live up to my expectations. Their customer service was below average, and their website did not contain all of the relevant details required to make an educated purchasing decision. I will not be making use of their services in the future, nor will I suggest them to anybody else.

Pros
  • Rapid transit times
Cons
  • The design of the site might use some work.