Review on Cocoon Innovations Adventure Convertible MCP3504BK: The Ultimate Travel Gear Organizer and Laptop Backpack by Betsy Tran
Excellent customer service
I loved this bag but in the middle of my international trip the strap broke and the fabric ripped. I had to tape my bag shut to get home. I contacted Cocoon directly even though it was purchased through Revain. Responded very quickly and a replacement was shipped immediately. Excellent customer service. Hope this one works better.
- Delivery was very fast
- Hard to say
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