I like how easy it is for me as an employee of this organization, with my own phone number or email address (which has been helpful), that anyone in our office can contact at any time during business hours about anything related to human resources. The system does not have many features but what we do use works well enough. There are some times when you must wait minutes before someone responds which could be better if there were more options such as "immediately" instead of just within 5-10 minuets range between responses. If your looking into having one place where employees go whenever they need help regarding their employment information then look no further! This service allows us access anywhere anytime 24/7 without needing additional staff members available throughout each day to answer questions.