I like that they are very customer-focused, which is important for any organization looking at getting their first website up! They have been super helpful with answering questions about features we want or need as well helping us understand what would work best from an SEO perspective (which can be tricky!). There really isn't anything bad here; everything has worked out great so far!! If you don’t know exactly where your needs lie when it comes down do some research before choosing who will build/design yor site because there may not always fit perfectly into one of those buckets but if its close enough then thats fine too. Have them create multiple designs just incase something doesnot quite suit how u envision ur design - this was my mistake originally & had no idea until after i signed off wth fire stitch :) The amount time saved by doing all these things separately instead makes me happy ;) Website looks good now also helps get more traffic than other websites without spending money.