The team is very helpful, responsive and willing to do everything they can for you! I used them as my agency partner in 2016 when I was launching a new site with them. They helped me out immensely during that time, answering all of our questions about SEO and making sure we were doing things correctly. Since then it's been great working with them over email but not much interaction otherwise. Honestly, there isn't anything I dislike. It has always been easy to communicate with them via email. If you are looking for someone who really understands what keywords your audience wants, this might be an option. We wanted help getting more people to find us through Google search instead of other channels like social media or pay-per-click ads.