I like how it makes archiving of our sales records much easier than using paper files or emailing them myself. That's all we needed in order make sure everything was archived correctly! We also did some basic data entry via mobile devices which made things so convenient. Nothing really - other then maybe if one could add more features? Maybe something with sending documents through their system too instead of just emails (like being able to send PDFs). Archival process has become simpler now thanks to this software.