Header banner
Revain logoHome Page
Buddy Colbert photo
1 Level
843 Review
34 Karma

Review on iLert by Buddy Colbert

Revainrating 5 out of 5

Great for keeping customers informed and employees safe

Most of my day was spent in front end developing an application but I wanted alerts when there were outages or errors so users wouldn't have issues accessing applications every few days! There's also another service which lets you know who has taken leave without sending notifications (to employers) however they require more effort than this system overall since it doesn't come as standard like email does - only one way communication is allowed unlike others allowing 2way interaction by both employer & employee if desired (easely integrated into other platforms). Ensure everything can be done via text instead of relying heavily on social media channels due time constraints especially during work hours. Alerts from 3rd party services are received instantly compared to 1 hour waiting times in most jobs before. The ability to send alerts through our ticket system or directly from an incident was very helpful in getting information out quickly when we needed it. I dislike how slow it takes to get new features added into the app. It's been over 2 years since they released some of their most requested features like support for Slack notifications. We were solving a problem where tickets would take too long to resolve so we could be more responsive to customers who had issues.

img 1 attached to iLert review by Buddy Colbert

ο»Ώ

Pros
  • Easy setup
  • Flexible, customizable dashboard that allows us access important info about incidents even outside office.
  • Efficiently sends updates across teams regardless what device/platform used; mobile friendly interface makes sure everyone stays connected with team members all around no matter location changes
Cons
  • It is hard to say