Review on 🐾 Optimize Your Pet's Travel Experience with the Petsfit Expandable Cat and Dog Carrier – Airline Approved, Soft-Sided Portable Pet Travel Carrier for Kittens and Puppies, Featuring Removable Soft Plush Mat and Convenient Pockets. Washable and Reliable! by Jen Aus

I really like the quality of these carriers. I have had a medium sized carrier since 2019 and it is still in near perfect condition. I've recently ordered two more items in the same size (medium) for my other two cats, but I always get the small size. I sent the holders back and requested a replacement and the replacement was smaller too. In the attached picture you can see the difference in the size of my carrier (light grey, medium, 17 inches long) and the taupe carrier is significantly smaller. Same thing happened with the green strap, they keep sending me a smaller size when I need a medium! After measuring both the green and taupe straps, I confirmed they fit the measurements of the small strap at 16 inches long. I am placing a new order for two medium tote bags and if they send me two small tote bags again I will have to switch to a different brand. Also their phone number doesn't work, I can't reach them to solve this problem with one person!