The service is great! I have been using this for years now since my old email provider was getting shut down by them so i had no choice but snapmail box or losing what little they were going back then if u dont like it. There really isn't anything that makes me dislike about their services. Just keep an open mind when switching from another software program, as its not easy at first especially with our new system which we are still learning. However once again customer support goes above n beyond any other providers ever could give us hands downs. I like that it's a private company that doesn't share my information with others. I dislike that there is no search feature and you can't forward to multiple addresses. I love the fact that I can have one email address for all of my correspondence.