This thermos is attractive and keeps my coffee hot long enough for me to drink. Unfortunately the item arrived damaged. A tear along the edge where the screw cap for the mug meets the body of the thermos. I'm trying to return or exchange it, but that option doesn't seem to work. This does not affect the function of the thermos, so I assume that the tear is purely cosmetic. However, I purchased the item new and expect it to be in perfect condition when it arrives. Since the crack looks cosmetic, I refrain from returning it. But I'm disappointed and the condition of the thermos will definitely affect my rating.
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