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Italy, Rome
1 Level
746 Review
83 Karma

Review on DSTELIN by Clete Dean

Revainrating 3 out of 5

A Warning to Avoid DSTELIN Based on My Own Disappointing Experience with It

As the owner of a locally-owned and operated company, I was thrilled to learn about DSTELIN and their extensive inventory of office supplies. On the other hand, my interactions with the company were not in the least bit satisfying. To begin, their website was tough to navigate due to the fact that their products were dispersed across a variety of pages and categories. The process of locating the things I required was both difficult and time consuming. When my order did finally come, I was dismayed to see that some of the goods were of low quality and did not match the description that was provided on the internet. In addition, several of the products were entirely absent, which meant that I had to go through the trouble of contacting their customer care team in order to get the problem resolved. However, this is the point at which everything moved from bad to worse. I made repeated attempts to contact their customer support team by phone and email; but, I was faced with staff members who were unresponsive and unhelpful in all of my interactions with them. After weeks of back and forth with the customer service department, I eventually received a partial refund for the products that were missing from my order; however, the issue of the damaged items was never handled at all. My interactions with DSTELIN, on the whole, left me with a sour taste in my mouth. If you are thinking about using their services, you should proceed with extreme caution because their website is difficult to browse, their items might not be as described, and their customer support is extremely weak.

Pros
  • Easy-to-use website that makes shopping simple.
Cons
  • There will be no shipments abroad.