My charger arrived in an open box - the box was not closed and the charger was sticking out. Advertised as new so this came as a surprise to me. Normally new items are sealed with tape or other means. The charger seems to work well so I'll keep it to myself (I don't want to mess with returns) but I was disappointed with it. Update: The YCCTEAM customer support staff got it right. They were very responsive. The charger works as expected so I am updating my review on it.