It's easy enough that it can be used by non technical people who are just looking at their bills or tracking expenses without having any knowledge of computers/programs etc., but still has all features you need as an accountant (which I use). There could probably make some changes so its more user friendly with better navigation options between different types accounts such as credit card statements vs bank statement pages ect.. However there isn't much wrong about this program other than maybe if they fixed up one thing then we would like using them again! Accounting software which makes my life easier when working from home because i am able track everything very easily online instead doing paper work every month!!