I like that it's easy to use and allows me to communicate with multiple people at once in one platform. I dislike that when I'm using the app, sometimes I have to wait for a while before it will respond to my input. It works well for me but some features may not work as expected. For example, if you're trying to send a message to someone who isn't in your contact list, it can take a really long time to load so you don't know how soon they'll get your message. It helps us keep track of all our projects and communication with clients.