Review on ASTM And CPSIA Approved ORCC Trampoline - 8FT-16FT Sizes For Kids Family Outdoor Fun! by Damian Grotting

We finally settled on this product, held our breath, and bought it. That was on April 24th, 2019 and am writing this review nearly 3 YEARS after buying this trampoline. You can click on my ID and see that I do not write hardly any reviews on products, but this story had to be told. We had no idea at that time, but this product and this company - especially the customer service rep named Pearl - exceeded our expectations in every way. Our friends had bought other brands that were less expensive but they didn't last. This trampoline has provided untold hours of fun for my kids over 3 years, and has even survived being blown and tossed across 2 acres of land and into a highway during a near tornado level thunderstorm with hail and very high winds. It was damaged, but amazingly still intact. Ands that's where Pearl came in. About 3 or 4 weeks ago, I emailed the company through revain and told them what happened and Pearl responded back right away and said she was so sorry to hear what happened and would be happy to help me get the parts I needed to repair it. She sent me a parts diagram and I made my list. She then replied back and APOLOGIZED that they were going going to have to charge me for "some" of the parts I needed as their warranty didn't really cover damage by storms! Of course it didn't- whose warranty does? So I sent her the list - we needed some springs, new poles, foam insulation, and all the mounting hardware. Within 24 hrs Pearl replied back to me with the cost, again apologizing that they had to charge me. So I looked over the bill and my jaw just dropped--INCLUDING SHIPPING it came to.ready?.55.00. FIFTY FIVE DOLLARS.are you kidding me? I couldn't take my family out to lunch for that. I will stop here and end just by saying that if this trampoline ever does finally die, I know where our next one is coming from. This product and this company have really gone above and beyond. Thank you again, Pearl - for everything you did and for the smiles that are now back on my kid's faces!