So I bought this backpack about 3 months ago. Right out of the box I was impressed with the sturdy straps and zippers and loved all of the storage compartments. It's been my favorite bag ever since. Unfortunately, the straps of the backpack popped out of the seam at the top, and the shoulder strap seam began to unravel and peel away from the skin (see photo). At this price I didn't expect it to last a lifetime but I will be able to use it for at least a year. I took it to the shoemaker who said the straps themselves are of good quality but the stitching that attaches them to the bag is inadequate. I just wish the manufacturer would take the extra step of reinforcing the straps that carry most of the weight in the bag. It would have cost me another $45, but I could have spent that money on a higher quality bag. I'm so pissed. I really liked this bag until it broke. I'm giving it 3 stars because it lasted longer than some of the other reviewers before it really broke. If you choose this bag, be aware that it is NOT sturdy enough for everyday use, especially if you're carrying something like a tablet, water bottle, diaper bag, and/or makeup bag. This is best for occasional use, like a day trip, as long as you don't put a lot into it.
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