I like that they are always open to ideas for new products/services! We have been working with vital since 2014 & we couldn't be happier w our relationship so far (we've done multiple projects together). It's nice getting feedback from someone who has such an awesome eye when it comes creating designs or websites because you know their opinions matter most!! Nothing specifically at this time but if there ever was something i dislike about them - would probably just say communication as my experience thusfar hasn't really had any issues :) Communication-wise everything went well throughout all stages regarding work progress & final product delivery which helped ease some stress during stressful times ;).