The support team are very helpful, I have had issues with my hosting in the past but they always helped me out no matter how long it took them! They also offer many different types of plans so there's something for everyone as far as pricing goes (and if not then just ask!). It can be quite expensive depending where you live/how much traffic etc. However this isn't really an issue since their service does help keep things secure which helps lower costs overall when looking at bandwidth usage or similar services that require more resources than normal web pages.