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791 Review
63 Karma

Review on THOMEN Resistant Protection Kitchen Mandolin: Enhanced Safety and Durability by Ken Reed

Revainrating 5 out of 5

Updated Rating/Poor Quality Control

There was a hole in a glove but they did what they had to do, didn't cut themselves. Poor quality control thought of returning the product but at a price not worth the hassle I am waiting for manufacturer customer service to get back to me. 7/11/21 REVIEW UPDATE: 7/18/21 The previous review was written after I used this glove for the first time and found a defective glove. Instead of returning the product, I wrote the above review to see if the sellers were actually reading. Customer feedback to improve your product and provide customer service. I don't know about other companies, but this one is at the top. The day after I wrote this review, customer service contacted me and apologized for the inconvenience and asked if I would like a refund or replacement. I asked for a replacement as the gloves did what they were supposed to do in protecting my hand from cuts when using sharp objects. Received my replacement order today within 7 days of posting, this is now the customer service and company behind their products. Now I give them 5 stars not only for the product but also for their outstanding customer service.

Pros
  • Lifetime 100% Satisfied - We are sure you will love our cut resistant gloves. We'll refund every penny if you don't like it! In fact, most customers love it so much that they buy more than 1 and send them as gifts to their friends and family!
Cons
  • Doubtful purchase for the elderly