Some reviews raise concerns that the jar itself didn't have a protective coating on it, and that's true. However, my packaging had a protective sticker that was not damaged. The packaging is new, as is the product inside. If this isn't a genuine Elemis product, they've gone to great lengths to package this product in a heavy jar. About the product: This is not a balm so it doesn't have the same benefits as a balm but it is very soothing to the skin. and cleans the leather more than skillfully, leaving it soft and luxurious. You don't have to use a lot and be sure to gently massage your face and neck to get the most out of this expensive cleanser. I like it, not sure if I'm in love. I will update this review as I use more of the product. Although so far so good. A mild, moisturizing cleanser.
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