Centurylink has a great customer service but I’ve heard they have been switching customers over more recently. It seems like it might be difficult for any business without huge resources to get the best rates from them because their pricing is based on your revenue so you need high amounts or monthly income before getting good deals with them. But if that doesn't work out then maybe VZW will handle better! Their prices were too expensive even when we had very low incomes compared to what they wanted us paying and so switched carriers as well as internet providers in order to save money. That seemed to help with costs a bit until eventually my contract was up there again which led me back towards this provider since at least I would've saved some cash.