The team at Ascent has been very responsive when I have needed help with our accounting system or questions about their product line. They are always willing to answer any question that we may have. We recently hired them for an audit as well. They were not able to get us all the information that we requested but they did offer some recommendations which was helpful. It's hard to find someone who will be available after hours if you need to ask something during normal work hours. Be sure to hire these guys! Their customer service skills are amazing - even outside of working hours (which is unheard of). Our accountants used other companies before hiring Ascent so it took time to trust them to do what we thought they would do. Once they started doing things right though there wasn't much else to complain about.