The bot is one of my favorite aspects of Botnation, as it provides an opportunity to reach customers who are not currently visiting our website. This allows us to capture data about what they may be searching for that we can use when they visit our web page next time. I dislike how some people have difficulty using bots and how long it takes them to respond. It would also be great if they could provide more info regarding their services before sending you links to documentation. We've been able to send our customer base a constant stream of content without having to manually create blog posts which helps keep everyone informed while still being able to track analytics from all sources simultaneously.