I really like these headphones and use them for my morning/evening walks now. In my ears they feel good. I typically wear them for 1-3 hours and recommend using them through your phone's speakers every day. In terms of customer service, I had an incident when I first received the headphones. I only put the headphones on after the first try when my cat jumped on the cord. She took a bite and it nearly broke in half. I got scared and contacted support. They contacted me within a day or two and sent a new set. It wasn't "first class" delivery but I got it in a week or two and it was AMAZING. I'm afraid of missing it because of the cat, but the headphones are really good. They work well and make my music sound angelic. I'm not a music lover and I usually use Sony in-ear headphones. These are comparable. The only negative is that they are not protected from cats :-/!
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