I like that it has been set up in such an organised way, with clear structure of roles as well so you can quickly get stuck into using them without having too much confusion about how they fit together! And also their customer support team are very helpful - we've had some questions answered really promptly which was great when our system crashed at 3am one morning last week!! We're able use this software across multiple locations now (we have 4 offices) meaning less time spent managing spreadsheets or emails etc rather than just working directly from each office's database/systems! It would be nice if there were more features available but what do people usually expect? For example maybe another calendar could help keep track of meetings better instead being limited by only seeing your tasks list within Tasks itself?!