Header banner
Revain logoHome Page
Jim Velasco photo
Australia, Canberra
1 Level
677 Review
59 Karma

Review on AOGU by Jim Velasco

Revainrating 3 out of 5

Disappointing Customer Service and a Strictly Limited Product Offering Can Be Found at the AOGU Online Store

After reading the description of the AOGU online store, I had high expectations for the service I would receive, but I'm sorry to say that my experience has been less than stellar. My dissatisfaction with my purchases is a direct result of the restricted product selection as well as the poor quality of the customer support. Despite the fact that the products themselves are of a satisfactory quality, the selection is extremely limited, and I was unable to locate many of the items that I was searching for. Disappointingly, as a result of this, I had difficulty finishing my purchasing list in a single location. The most disappointing aspect, on the other hand, was the customer service. When I reached out to their support staff with questions and concerns, I found that they did not respond and that they were not helpful. They did not provide any meaningful assistance and gave the impression that they were not interested in resolving my problems. In addition to that, the prices were not as reasonable as I had anticipated they would be. Some of the products were priced appropriately, while others were marked up excessively and did not provide value for the money spent. In summary, based on my investigation and experience, I am unable to endorse the AOGU online business. My dissatisfaction with my purchases is a direct result of the restricted product selection as well as the poor quality of the customer support. Although the products themselves are of a satisfactory quality, the limited assortment and unsatisfactory customer service make it difficult for me to rationalize making further purchases from AOGU in the foreseeable future.

Pros
  • Outstanding customer care
Cons
  • Returning or exchanging an item can be a hassle.