It is very simple for our end users who are not familiar or comfortable using systems like this one! We've been able to get new employees up & running in minutes without having any training needed from us. They can easily navigate their way through all of it once they learn how easy it really was. I cannot think of anything that we dislike about this system so far - everything has run smoothly since implementing this software into our organization. Our goal is always to provide great customer service by providing them accurate information when requested. This tool allows us do just that every time someone calls looking for an answer.