Header banner
Revain logoHome Page
Brent Ayyagari photo
1 Level
782 Review
52 Karma

Review on DisruptOps by Brent Ayyagari

Revainrating 5 out of 5

Great customer service and excellent product

I like that we have someone who is always available via chat or email if needed for any questions regarding our products. You can also request demos during their scheduled times so it's easy to confirm when your demo time will be! We've been able to receive notifications about new releases pretty early ahead of general availability which has helped us prepare in advance for them. Not much at this point. The only real downside would be communication between support people sometimes takes awhile but its usually because one person isn't online yet. If anyone could work out some way to get announcements out quicker (like Slack) that'd help as well. Some companies are hesitant to move from an older software version into newer versions because there was no upgrade path or migration guide available. However, since moving over to DisruptOps' Software Upgrades program we haven't had many problems.

img 1 attached to DisruptOps review by Brent Ayyagari



Pros
  • It integrates with Salesforce allowing seamless integration within SFDC
  • Also helps keep salespeople focused around key accounts rather they become disoriented due lack proper access across orgs & platforms
Cons
  • It is hard to say