I like that they have many options available when it comes time or making changes! They are very understanding about my work/class schedules as well which is great since there's so much going back n forth with scheduling appointments all day long!! There isn't anything specific i dislike but their website could be made more user friendly overall because some pages look outdated from last year (i think). Also if you're interested just ask them questions during any appointment - this helps make sure everything fits together perfectly once its finalized. Great place who stays up front regarding pricing plans etc..