Review on 🪑 Modern and Elegant: Signature Design by Ashley Centiar Mid Century Dining Room Bucket Chair, Set of 2, Black by Ricardo Mercado

I bought 2 sets of these for the dining room. The 1st set came without any problems and a day earlier. The 2nd set was discounted and said it had small imperfections which I would address. Upon arrival (a day late) the seats had damage that appeared to be structural rather than cosmetic, all hardware and packaging appeared smudgy, there were no instructions and worst of all half the screws were missing so I didn't find them could assemble once. . I called Revain right after they opened and the first rep I spoke to put me on hold for over 15 minutes just to transfer my call to Ashley (the company that made the chairs) and they were just as dumbfounded why they should do this. They had no idea how to help me as I didn't have an order number from them it was purchased through Revain. They then gave me a direct phone number to call Revane again and I spoke to another representative who was much more helpful. He sent me a shipping label and said that once I received the chairs my Revain account would be credited so I could purchase new ones as they were non-returnable. The chairs have doubled in price since all of this and we are in the middle of a hurricane so it will be a day or two before I can send them back and who knows what the price will be by then! I'm so upset with the whole experience that I'm willing to return all the chairs together. It's useless to me to have these 2 chairs on one side of my desk and nothing on the other. My rating is based on my overall experience. The first set of chairs I received arrived in perfect condition, no issues, very comfortable and easy to assemble, but my testing on the second set completely ruined my experience. I wanted to love her so bad, but experience is everything. I'll update once this whole mess is fixed.