Part I1 came without a groove. As a result, I was unable to assemble the back of the wagon. Problem! Revain cannot replace individual parts. So if you have a defective product, you must return the entire cart and get another one. Imagine the inconvenience when you are in the process of assembling a wagon and not sure if your new wagon will be different! After several attempts I was able to contact the agent via live chat as Revain customer service is not currently taking calls. I received a partial refund because I didn't want to deal with cart returns. My husband is a real jack of all trades and will cut into the groove. The overall impression is that the trolley appears sturdy, although the joinery is very sloppy. There are a number of defects, including an unusable part. Let's see how it holds up over time.
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