As others have said the "nitro cell" in the heel has blown out. This seems to be a very common problem, I wish I had read all the reviews before purchasing. I wear these to work in the office 2-3 days a week, they hardly wear out, but the phone has cracked. I have contacted the Globe but they have not responded. Too bad I've had many pairs of Globe shoes over the years and decided to spend a little more and get a Saber, wish I hadn't wasted my money. This will be the last pair of Globe shoes I will buy. They don't seem interested in solving this commonly reported issue, which is very disappointing.
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