The customer service is excellent! They are always willing to help you out when needed or if they can't immediately answer your question. I have had some issues with their servers but it's been resolved quickly by them. We're currently using one of there shared server plans for our website which has given us great results in terms of traffic/conversions etc. Nothing really at this time. If anyone wants an affordable webhost that offers good support then look no further than SysUpHosting! Our site gets around 100-150k uniques per month so we need something reliable & fast enough to handle all those visitors without any problems.