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Review on Madison Resources by Bud Crabtree

Revainrating 4 out of 5

Wonderful customer experience, excellent employees

The admin is very good at what they do! Never has there been an issue that I could not be assisted with immediately by my rep or another employee within our organization!! There really isn't much one can dislike about them as their service was impeccable throughout every step of this process for me (and several others in previous years). As we were transferring over from payroll services provided us through Sage into HRIS software supplied/provided directly thru MRS it took some time getting things set up correctly but when all said & done - everything worked well. It may feel like nothing's changed until after implementation where benefits are processed-but once again great job team members - just don’t forget who deserves recognition during these hard times :0) Thanks so many people involved especially Jody Krieger!! They have been extremely helpful with our clients and I would not be able to do my job without them. There is nothing that I dislike about working with them. If there was something I disliked it would probably be their communication skills. But they are great! They really listen to what we ask for and provide us with exactly what we want. We have been using them since before they were called Madison Resources. When we first started we used them as an agency but now they are our HR partner.

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Pros
  • Great customer support, friendly employees; always willing help out whenever possible even if you call late etc., quick response turn arounds.I never had any issues dealing wth anyone associated.Great experience overall:)
Cons
  • Communication between reps sometimes seemed lacking