Review on Revolutionize Your Running Experience with New 🏃 Balance FuelCell Prism Men's Shoes and Athletic Gear by Kyle Larjin

While the shoe is great, it lacks durability with the fabric tearing while the sole is still new. Bought a pair of pairs for my 120 lb son who uses them for running. Both pairs were torn in the same place (outer front). If this happened to a 120lb runner who just uses them for running I wouldn't trust them for anyone as the break could be worse on a heavier person and the loss of stability puts them at real risk for ankle injuries. I was at New Balance. The customer has been competing in various sports for many years. I've had numerous quality issues over the past few years (outsoles separation on different boots, tears, uneven fit between two identical pairs, etc.) but I continued to buy NB as a regular customer. This time I decided (for the first time) to contact them for a warranty exchange. The process wasn't easy (because they asked for a receipt, some pictures, and then the 'hard to read' tag again). After several emails (within a few weeks) I was told that they would not honor the warranty as the claim was submitted a week after 6 months of purchase. I find the lengthy process disappointing to continue the process. I have been recommending NB for years but can no longer do so due to quality issues and New Balance no longer supports their products.