The support team is very responsive and always willing to help. They are always willing to listen to any feedback and make changes to their services as necessary. I have not found anything I dislike about SmartName. They have a great service and I highly recommend them. I am using SmartName for domain parking. I am parking several domains that I own. I have had very few issues with SmartName. I have not had any issues with their support team. I have had issues with other companies that I have used in the past, but SmartName has been extremely helpful in resolving those issues. I am parking domains that I own and also domains that I am using for a client.