I like that it has many features such as being able to watch live video from my computer or phone which can be useful in situations where you are away from your home office. It also lets me control how much information gets sent back up so if there's something wrong with one of our servers they won't send everything back up again when we fix it. The only thing i dislike about this program is how slow some things run compared to other programs (such as TeamViewer) but overall its good! We use surveysstar because it allows us access into any server at anytime without having to worry about passwords etc.