The app has been great for our business, especially when using it at conferences or events. It keeps us organized from start to finish. At first I was confused about how to use the app but now I have gotten familiar with all of its features. My only dislike would be that I wish you could put more options in the chat window so you can see what people are typing. This makes it easier to respond to their questions/concerns since I want to keep them informed. I highly recommend using this software for any event you're planning because there's no other option like it. We've used it at several different events and it has made things much easier.