We are mostly happy with it. Hanging was a hassle as the screw holes don't line up with the studs (and we placed it above the stairs so didn't want to risk 1 stud and then the anchors). The holes are also smaller than the included screws, so the screws will cut into the material when tightened (before they even get to the smaller edge to hold them in place). Installation difficulties aside, it was a pleasure to have. It was a bit scary at first because it creaked a bit, but eventually it calmed down. We use this every time we go down the stairs. It's a bit like a cheese grater so it hits your hands and it would be nice if it had some handles that are flat, most of them are slanted so it's not great for beginners who don't have finger strength. (This may just be our problem because if you fall over the stairs you'll land another 3 feet on the tile, so it's a bit scarier than if it were directly over a door with a flat surface underneath.)
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