The first one I ordered had a broken ear because they packed it in a slightly smaller box. Although I haven't had a chance to return it, the second one has already arrived. I will be billed for both if I don't return the defective one. I am very pleased that the return/exchange process is very easy. The replacement unit was better packaged and arrived in good condition, but the workmanship wasn't as good as the first. The first was smooth and well sanded. without splinters and roughness has a slightly lighter brown color. The second was a bit rough and splintery. The color is dark brown and feels greasy. I solved this problem by rubbing it with a piece of brown paper bag to pick up the grease and smooth it out. Some of the color is rubbed off with a white sock, so it can stain light-colored clothing if you wear greasy ones. I carefully sanded the splinters off my legs so they wouldn't scratch my skin or stick to my clothes. I expect to keep this one unless the person I'm giving it to sees something I missed. If the first one hadn't broken I would have given it 5 stars. The second gets 3 stars for poor workmanship. 5 stars for the uncomplicated exchange
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