UPDATE: Revain helped me resolve my issue and provided a full replacement. I had no problems with refills. (1 star) My cats love this wet food. I have 3 house cats and they are crazy about it. Unfortunately I received a bad batch and found one of the food trays open. The food was rotten and the whole packaging smelled awful. The broken tray of food was in an intact cardboard container, so the food must have been damaged before it was packed and shipped.
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