It has allowed us to streamline our customer support system by consolidating all of our forms (ticketing, email/phone) into one online tool that customers can use easily. We created some additional features using their API tools which allowed seamless integration with other 3rd party applications such as Zapier. Their support team usually responds faster than they are notified we are available when there is an issue through other channels. I have always received fast yet thorough answers fromβ¦
