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CaptionLabs Review

3

Β·

Very good

Revainrating 4.5 out of 5Β Β 
RatingΒ 
4.6
Translation, Closed Captioning

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Description of CaptionLabs

CaptionLabs specializes in all things related to closed captioning and accessible media.

Reviews

Global ratings 3
  • 5
    2
  • 4
    1
  • 3
    0
  • 2
    0
  • 1
    0

Type of review

Revainrating 5 out of 5

Super fast and user friendly tool in making your screencasts

The ease of use, how simple it is for me as an editor with no computer science background at all! It's very intuitive - I can get going super-fast even if I've never used this software before (which was true!). There are some features that could be improved like being able to import text from other video editing programs or having more options when adding captions/subtitles during post production. But overall easy enough so anyone who has basic knowledge about computers should have little…

Pros
  • Easy accessibility; good customer service team support via email &amp phone calls / quick response time in case you face problems loading your project file into caption labs which may not happen often but still nice knowing someone will respond quickly once needed help comes up ! Also great pricing structure compared others available out there!! Not only affordable , user friendly too :) Love working through here guys thank
Cons
  • None

Revainrating 4 out of 5

Great Company & Friendly Staff Makes The Job Fun

This product is one of th best around! They are so friendly, courteous an amazing staff with tons oo expertise behind their technology platform they just get what you need when it comes time for your captions or even accessibility needs this team really gets that job done like its nothing!! So far I haven't found anything bad about captionlabi's service as longs ago my business got started working w/them i had no complaints ever again. If one problem arises make sure u give them some attention

Pros
  • Fast turnaround times.
  • Very helpful in providing feedback at every step throughout process via email & phone call during production phase; )
  • Always available 24 hours per day 7 days week whenever we require assistance regarding our ongoing transcript transcription services,
  • Great Customer Service Team : )
Cons
  • Sometimes delayed response by support representatives but overall good experience

Revainrating 5 out of 5

Highly recommend and look forward using services again should future requirements arise

I like that they are able to help me with my accessibility needs as well! They have amazing support people who always get back right away if you need them, even at 3 am during an emergency situation when there is no internet or phone service available (which happened last year). There could be more options for customization of subtitles so it's not just one size fits most - which can sometimes feel restrictive depending upon your preference levels/preferences- but overall we're happy customers…

Pros
  • Customizability
  • Quality services provided by staff & techs alike
  • Very responsive team members
Cons
  • Almost never